Refund and Return Policy
At Maé Innovation, we are committed to providing you with high-quality products. However, if you are not completely satisfied with your purchase, here are the terms of our refund and return policy.
1. Return Period
Our return policy is valid for 30 days from the date you receive your order. After this period, unfortunately, we cannot offer you a refund or exchange.
2. Return Conditions
To be eligible for a return, your item must meet the following conditions:
- Be in its original condition, unused and undamaged
- Be returned in its original packaging
- Include proof of purchase (invoice or order number)
Some items cannot be returned, including:
- Customized or made-to-order products
- Items on sale or marked as final sale
3. Return Procedure
To initiate a return, please contact us at info@mae-innovation.com with your order number and the reason for the return. Once your request is approved, we will provide you with instructions to return your item.
Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
4. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
5. Late or Missing Refunds
If you haven’t received your refund yet:
- First check your bank account again.
- Contact your credit card company (it may take some time before your refund is officially posted).
- Contact your bank. If you’ve done all of this and still have not received your refund, please contact us at info@mae-innovation.com
6. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, send us an email at info@mae-innovation.com with a description of the issue and photos of the affected product.
7. Return Shipping
To return your product, please send it to the following address:
Maé Innovation
ZI Bois de Plante
8 bis rue Amélia Earhart
37700 – La Ville-aux-Dames – France
Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
8. Need Help?
If you have any questions regarding refunds and returns, contact us at info@mae-innovation.com